- How long does delivery take?
Delivery inside Kathmandu Valley usually takes up to 2 days and for other locations in Nepal up to 4 days, depending upon your area. - Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery in all locations. If you wish to pay online, we can provide the necessary payment mechanisms such as eSewa and bank payments. - Are your products genuine?
Yes, all our products are 100% genuine and sourced through trusted suppliers. We do not sell fake or refurbished items as new. - What if the product is damaged or not working?
If the product arrives damaged or is not working, please contact us within 48 hours of delivery with a clear photo/video. We will arrange a replacement or refund as per our Return & Refund policy. - Can I return a product if I don’t like it?
Returns are accepted only in specific cases (damage, wrong product, or manufacturing defect). Please check our Return & Refund Policy for full details.
- Is there any warranty on your products?
Some products include a brand or seller warranty. If applicable, it will be mentioned on the product page. For details, you can also contact us before placing an order. - How can I track my order?
Once your order is shipped, we will send you the tracking information as per your convenience. - How do I contact you for support?
You can reach us through:
• WhatsApp (fastest response)
• Instagram / TikTok DM
• Or the Contact page on our website